Introducing the USCIS Online Appointment Request Form
The U.S. Citizenship and Immigration Services (USCIS) has introduced a novel online tool designed to facilitate the booking of in-person appointments at local field offices, eliminating the need to reach out to the USCIS Contact Center.
Streamlined Appointment Requests
This USCIS online appointment request platform empowers individuals and legal representatives to seek in-person appointments exclusively at field offices, encompassing services such as ADIT stamps, Emergency Advance Parole, and Immigration Judge Grants, among others. It should be noted that this tool doesn’t enable self-scheduling; rather, it involves a submission process.
Appointment Scheduling Process
Subsequently, the USCIS Contact Center will evaluate the submitted forms and assess the availability of in-person appointments at a particular field office. While individuals can propose a preferred date and time for their in-person appointment, USCIS cannot guarantee the exact scheduling of the requested appointment date. USCIS will validate and set the individual’s appointment based on the available slots.
Commitment to Customer Experience
USCIS remains steadfast in its dedication to upholding the principles of the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. In pursuit of this commitment, USCIS is rolling out fresh initiatives aimed at enhancing the overall customer experience.
Enhancing Customer Convenience
The introduction of the USCIS online appointment request form is expected to streamline the customer experience by capturing necessary information upfront and potentially securing the requested appointment without necessitating additional interaction with the USCIS Contact Center. However, depending on the reason for the appointment and its urgency, the Contact Center may still need to reach out to individuals via phone or email, utilizing the reference number provided during the initial request submission.
Release Date: 08/21/2023