USCIS Launches Biometric Services Appointment Rescheduling Tool (2023)

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USCIS Launches Biometric Services Appointment Rescheduling Tool (2023)


In an effort to enhance customer service and streamline the appointment rescheduling process, the U.S. Citizenship and Immigration Services (USCIS) introduced a new self-service tool on June 28. This tool allows benefit requestors, attorneys, and accredited representatives to conveniently reschedule most biometric services appointments before the scheduled date.


By implementing this user-friendly solution, USCIS aims to improve client experience and demonstrate its commitment to the goals outlined in Executive Order 14058, which emphasizes transforming federal client experience and service delivery.


Rescheduling Biometric Services Appointments Made Easier

Previously, individuals had to contact the USCIS Contact Center to request rescheduling of a biometric services appointment. However, with the new tool, benefit requestors and accredited representatives who have a USCIS online account can easily reschedule most biometric services appointments without the need for a phone call.


It’s important to note that the tool cannot be used for appointments that have already been rescheduled multiple times, are within 12 hours, or have already passed.


Benefits of the Biometric Services Appointment Rescheduling Tool

The newly launched tool can be accessed via a USCIS online account, regardless of whether the initial case submission was made online or by mail. USCIS encourages users to utilize this tool to save time, improve efficiency, and reduce call volumes to the USCIS Contact Center.


Although the option to call the Contact Center for rescheduling remains available, the introduction of the self-service tool aims to simplify the process and provide a more convenient solution for applicants and representatives.


Guidance on Rescheduling and Failing to Appear

To provide clarity and address potential concerns, USCIS has issued guidance in the USCIS Policy Manual regarding the rescheduling of biometric services appointments. The manual outlines that untimely requests to reschedule may be considered, while also explaining the consequences of failing to appear for an appointment.


Furthermore, the manual defines “good cause” for rescheduling, which includes valid reasons such as:

  • Illness
  • Medical appointments
  • Planned travel
  • Significant life events
  • Transportation difficulties
  • Employment or caregiver responsibilities
  • Late or undelivered appointment notice


Rescheduling Process and Important Considerations

It’s important to note that USCIS only accepts untimely rescheduling requests made through the USCIS Contact Center. Requests made by mail, in-person at a USCIS office, or through the myUSCIS online rescheduling tool are not accepted.


Source: U.S. Citizenship and Immigration Services (USCIS)

Release Date: 07/06/2023

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